Return Policy
We want you to be completely happy with your order! So if you need to exchange/return clothing or footwear please email hello@foldandfray.com within 7 days of receiving your order. Just put your order number in the subject line, and share which items don't work for you. Returned items must be unworn and in their original condition.
Bags, accessories, home goods and books are final sale.
Return shipping is paid at the customer's expense. Fold and Fray is not responsible for the cost of return shipping or reimbursing for lost or damaged items. For this reason, please pay for tracking/insurance when shipping your item back. Your refund will be issued after items have been received in their original condition.
Because all items are secondhand/preloved, they will show some signs of general use. We note the condition of each piece in the item description and indicate any repairs that may have been done. Although we do our best to make note of imperfections, it is possible something may be overlooked. Please use the item measurements to determine fit.